• We have an immediate need for multiple Service Desk Technicians to support a government contract with 800+ users.
• In this role, you will provide phone and desk-side support in a Windows and Exchange environment.
• This includes opening and closing tickets on your own. The majority of work will be Tier 1.
• You can escalate issues up to Systems and Network Administrators as needed. Secret Clearance required along with A+, Network+ or Security+
• 6 years IT experience
• Active Secret Clearance
• Associates degree with 4 years of experience, or 6 years of total experience.
• One of the following certifications: Network+, A+, Security+, CCNA-Security
• Recent and relevant experience supporting a Windows/Exchange environment
• Motivated and customer-oriented.
• Familiar with how to use SharePoint
• Microsoft Excel
LOCATION: Crystal City, VA
CLEARANCE: Active DOD Secret