CareTech Solutions®, a leading IT services provider in healthcare, teams with Softworld to staff its help desk operation and significantly reduce turnover. CareTech Solutions® is a leader in information technology and end-user interface services for hospitals and health systems across the United States. Its solutions help to improve the patient experience and lower healthcare costs. Like many service providers, success at CareTech depends on 24/7 help desk operations, focused on delivering expert technical support to the people using its software. So when the company began struggling to staff its tech support center and manage increasingly high turnover, the client reached out to the technology experts at Softworld.