Our client is a global provider of biopharmaceutical services. They conduct clinical trials on behalf of their pharmaceutical clients to expedite the drug approval process. They are the second largest clinical research organization in the world and have helped develop approximately 95% of the 200 top-selling biopharmaceuticals on the market today. Simply put, our client had a talent gap within their organization specifically with niche technology areas. They were using a Big 4 Consulting firm to help them with their Salesforce initiative, however, the management team was not satisfied with their consultants’ limited availability and lack of expertise within Salesforce. In order for our client to drive their business initiatives, they needed experts to help them design and customize Salesforce solutions that fit their business model.